Chat: Context beyond keywords
GGWP delivers customizable sanctioning rules to automatically and immediately protect your users from toxicity with minimal manual effort
We understand moderation isn’t always black and white. GGWP uses contextualized judgment that considers user history, reports, and conversation details to identify and act on incidents
GGWP handles the repetitive moderation items for you, meaning your team can focus where it matters most. Since our pricing scales with you, your bottom line grows with your community!
Our efficient onboarding process and straightforward APIs will have you up and running in around a week, and our team is here to support you at every step.
Building a strong community is one of the most rewarding parts of releasing your product to the world, but it’s far from easy. GGWP can help you foster the kind of environment players will want to not only join but return to again thanks to AI-driven, context-rich content moderation. Our chat moderation goes far beyond keyword filtering and toxicity blocklists; GGWP considers conversation context and holistic player histories across platforms to make fully informed moderation decisions.
Whether your biggest audience is localized to one continent or scattered across the globe, GGWP can help you keep it safe and engaged. We apply our full suite of features and unique algorithms across a growing list of supported languages: English, French, Italian, German, Spanish, Portuguese, Polish, Russian, Hebrew, Greek, Chinese, Japanese, Korean, Vietnamese, Thai, Indonesian, Turkish, and Arabic.
GGWP was designed to work well right out of the box, but we understand that your needs are as unique as your product. You can customize your GGWP experience with various sensitivity and monitoring settings to properly match the tone of your community. Our platform’s AI learns from your moderation decisions to continuously adapt to your needs.
Our tools constantly monitor your community and we put the interactions we observe to good use. Assess your community’s aggregate health, review incidents with full contextual data, and explore each player’s detailed history using our intuitive AI-powered moderation dashboard. And best of all, it’s included with your subscription at no additional charge!
We accommodate that by default - our models are available by API across regions and our live filtering detections run in <20 ms.
We use probabilistic models and set different confidence thresholds depending on the detection type and application. For more critical and severe detections precision values range from 95-98%. For milder detections in more sensitive domains (eg: games for kids) we optimize for recall, with general values over 95%.
We are also constantly improving our models with a comprehensive QA process that includes manual labelling by our in-house team, incorporating customer feedback on individual incidents, tracking new terms that are starting to appear with more frequency, and adding language that is emerging in the gaming community.
Our scores take into account different sources of information and take a really long term view. They also take into account the confidence and severity of each incident to ensure that reputation impacts are fair and feel reliable for decision making to moderators and can be used by our AutoMod sanctioning system.
We think adversarially and assume that gamers using our platform will be trying to get by our system. This means we cover all the commonly used workaround like 1337speak, numbers, spaces, and more. We constantly update our models to provide the best defense and use domain expertise in addition to data science to proactively predict. When we are playing games and see workarounds being used, we immediately ask, “how can we add this to our systems?”
GGWP is committed to protecting the privacy and personal data of our customers. We understand the importance of complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) and have taken necessary steps to ensure that we are fully compliant with both regulations.
As a data processor, we respect and work with data controllers to ensure that their users' data is protected and processed in accordance with GDPR and CCPA regulations. We have implemented appropriate technical and organizational measures to safeguard personal data and comply with the data controller over a given user's right to be forgotten as well as the right for their customer to access their data.
We take our responsibility as a data processor seriously and have implemented strict policies and procedures to ensure that all personal data is processed lawfully, fairly, and transparently. Our team undergoes regular training to ensure that they are fully aware of their responsibilities under GDPR and CCPA.
We accommodate that by default - our models are available by API across regions and our live filtering detections run in <20 ms.