PRODUCTS
Player Reports: Moderation that ensures your users are heard
Why use GGWP for report handling?
Full context credibility
We understand content moderation isn’t always black and white. GGWP uses contextualized judgment that considers user history, incidents, and conversation details to determine credibility and act on reports.
Scalable
GGWP’s auto-moderation reviews and triages every player report based on various key factors to allow your moderation team to scale their impact as you and your community grow.
Fully customizable
GGWP’s moderation platform works great right out of the box, but your community’s needs are as unique as your product, which is why we allow complete custom tuning to meet your needs.
Easy set up
Our efficient onboarding process and straightforward APIs will have you up and running in around a week, and our team is here to support you at every step.
FULL CONTEXT
Act with confidence
A major obstacle to processing player reports is the fact that so few of them are reliable or corroborated by other evidence.
GGWP’s player report management system provides all the context you need to act on the triaged reports you received with confidence, including the histories of the involved players, similar reports from other players, auto-detected toxicity like AFKs, toxic chat, and more.
VOLUME
Scalable protection, powered by auto-moderation
GGWP’s triage system automatically sorts and surfaces the most important Player Reports to your moderation team to ensure critical matters are addressed with appropriate urgency. Our highly customizable auto-moderation system automatically handles reports when appropriate, allowing you to stay on top of your user feedback and focus on the most pressing matters within your user base, even as your community grows.
BUILD TRUST
Improve your response time and your user experience
When a member of your community submits a report, they are telling you that something undesirable happened and they hope you will make it right. When valid reports are met with long response times or go completely unanswered, it can negatively impact your community. Our auto-moderation tools allow you to deliver lightning-fast response times and eliminate “nowhere reports,” demonstrating to your community that their concerns are not only seen and acknowledged but acted upon quickly and appropriately.
Comprehensive Incident Coverage
Cheating
Using methods that go against the rules of the game to gain an unfair advantage, often through third party software.
Exploiting
Abusing or misusing a glitch, bug, or unintended feature in the game to gain an unfair advantage.
Verbal Abuse
Using insulting, derogatory, or inflammatory language towards other players.
Inappropiate Name
Having a username that contains vulgar, offensive, or hateful references
Griefing
Intentionally disrupting or sabotaging another player’s game experience or harassing other players for personal enjoyment.
Scamming
Attempting to deceive or trick other players into performing unintentional and potentially harmful actions.
Spamming
Repeatedly sending an excessive amount of unsolicited or unrelated messages in game chat to disrupt or annoy other players.
Commendation
Being helpful to another player or otherwise creating a positive atmosphere on the team and contributing positively to another player’s game experience
Custom
The categories above are the most common categories our customers have, but GGWP flexibly takes in other categories of reports, including ones that are unique to your game.
FAQ
Why are your reputation scores unique?
Our scores take into account different sources of information and take a really long term view. They also take into account the confidence and severity of each incident to ensure that reputation impacts are fair and feel reliable for decision making to moderators and can be used by our AutoMod sanctioning system.
Do you take in our other auto-detections, like anti-cheat?
Absolutely. You can send us any automated detections that you already have in place, and we will use them to both adjust the player’s reputation score and to determine the credibility of each human player report. For example, if a player reported someone for cheating and the automated system did as well, we will increase the human reporter’s credibility as well so that person’s future cheating reports will be weighed more heavily.
How do you prevent Brigading?
One of our main concerns in increasing report credibility is to avoid inadvertently helping bullies get away with brigading-type activity. We examine social connections between players (e.g. whether they often play together) and the frequency of time they report together to determine whether their reports on the same player are likely to be legitimate. We also limit how much impact multiple reports can have in a given time period, to naturally limit the impact of any brigading that still occurs.
How do you make sure tilted or angry reporters don’t unfairly tank a player’s score?
We take both game context and player context into account when calculating the credibility of a given report or reporter to minimize the impact of less credible reports. If players regularly file false reports when angry, their credibility goes down and their reports impact scores less.
